Amber Oak Research maintains a clear and transparent returns and refunds policy aligned with the nature of our products and our commitment to quality, precision, and research integrity. By placing an order through our website, you acknowledge and agree to the terms outlined below.

Amber Oak Research supplies products strictly for research purposes only. All materials are not for human consumption and are offered exclusively to qualified researchers aged 21 and over. Applicable batches may be supported by third-party Certificates of Analysis (COA) to provide information regarding product quality and consistency.

Order Accuracy and Final Sale Policy

Due to the sensitive and specialized nature of research materials, all sales are considered final once processed.

Customers are responsible for carefully reviewing their order details before completing a purchase. This includes product selection, quantities, shipping information, and any other applicable order details.

Once an order has been processed, packaged, or dispatched, it may no longer be possible to modify or cancel the order.

We generally do not accept returns for reasons such as a change of mind, incorrect product selection, accidental ordering, or unfamiliarity with product specifications.

This policy helps maintain product integrity and reduces the risk of contamination or improper handling within the research supply chain.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or contains an incorrect item, you must contact Amber Oak Research within 48 hours of delivery.

Claims submitted after this timeframe may not be eligible for review.

To initiate a claim, customers may be required to provide:

• Order number or relevant purchase information
• Clear photographs of the shipping packaging
• Photographs showing the condition of the product
• A description of the issue

After reviewing the claim and supporting documentation, Amber Oak Research may, where appropriate, offer a replacement or issue a refund.

Additional verification or information may be requested before a final resolution is provided.

Shipping Issues and Lost Packages

Amber Oak Research is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other external logistical factors.

If a package is confirmed to have been lost while in transit, we may work with the applicable shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost, a replacement or refund may be considered depending on the circumstances and outcome of the investigation.

Customers are responsible for providing accurate shipping information. Orders affected by incorrect or incomplete shipping details supplied by the customer may not qualify for a refund or replacement.

Packages marked as delivered by the shipping carrier but subsequently reported as missing may require additional verification before any resolution is considered.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider, card issuer, bank, or financial institution.

Refunds will not be issued before the applicable claim has been reviewed and approved.

Shipping charges are generally non-refundable unless the issue is determined to have resulted from an error attributable to Amber Oak Research.

Replacement Orders

Where a replacement is approved, Amber Oak Research will determine the appropriate replacement method based on the circumstances of the claim.

Replacement shipments may be subject to the same shipping requirements, destination restrictions, and eligibility requirements as the original order.

Compliance and Use Responsibility

All products sold by Amber Oak Research are intended strictly for laboratory and research use.

By purchasing from our website, you confirm that you are at least 21 years of age, are appropriately qualified to handle research materials, and understand the applicable requirements associated with their use and storage.

We do not accept returns or provide refunds resulting from misuse, improper storage, improper handling, unauthorized applications, or use outside the stated research purpose.

Customers are responsible for ensuring that their purchase, possession, handling, and use of research materials comply with applicable laws and regulations.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

Once an order has entered processing, packaging, or shipment, cancellation may no longer be possible.

Amber Oak Research reserves the right to determine whether a cancellation request can be accommodated based on the current status of the order.

Policy Updates

This Returns and Refunds Policy may be updated periodically to reflect changes in our operations, services, policies, or applicable regulatory requirements.

Any revised policy will be posted on this page. Continued use of our website and services following publication of an updated policy constitutes acknowledgment of the revised terms to the extent permitted by applicable law.

Contact Information

For return, refund, replacement, or order-related inquiries, please contact us at:

Email: research@amberoakresearch.com

Amber Oak Research is committed to maintaining a precise, transparent, and research-focused transaction process while protecting product integrity and providing appropriate support for legitimate order issues.